23. SMS and text messaging program
Nilly Design Inc. DBA Zinodeck operates an SMS (text message) program for customers, project enquirers, and dealer applicants. This section explains what we send, how you join, and how you leave. Taking part is optional and is never a condition of buying a sample, receiving a quote, downloading a resource, or being considered for the Dealer Program.
23.1 How you opt in
The only way to join is to tick an unchecked SMS consent box on a form on this Site and submit it — the project inquiry form at /contact-us or the quote request at /get-a-quote.
Consent boxes are never pre-checked, and leaving them empty does not stop you submitting the form. We do not add a number to the program because you phoned us, emailed us, bought a sample, or gave us a number without ticking a box — in that case we will call or email you instead. We do not buy, rent, or import mobile numbers from data brokers, purchased lists, or referral partners.
Two separate consents are offered, and you may give either one without the other:
- Non-marketing (transactional). Consent to receive messages about the sample order, quote, consultation, dealer or trade application, or inquiry you are already dealing with us about.
- Marketing. Consent to receive promotional messages about our offers, product launches, and dealer program news.
The exact wording of each consent is shown beside its box on the form, together with links to these Terms and to our Privacy Policy, so you can read both before you tick anything. Each consent line names Nilly Design Inc. DBA Zinodeck, says which type of messages it covers, states that message frequency may vary and that message & data rates may apply, and ends “Text HELP for assistance, reply STOP to opt out.”
When you submit, we record the date and time, the page the consent was given on, the exact consent wording shown to you, and the number you gave us. We keep that record while you remain opted in, and we keep a suppression record after you opt out for as long as we operate the program, so that we can continue to honour the opt-out.
23.2 What we send, and how often
Messages are sent by Nilly Design Inc. DBA Zinodeck from +1 647-558-0018. We send only the categories you consented to:
- Non-marketing (transactional). Sample order confirmations and shipping updates; project quote status and CAD pricing follow-ups; consultation and site-visit scheduling; dealer and trade application status; and replies to inquiries you submit through our project inquiry, calculator, and quote request forms. These are sent only in response to something you started — usually a few messages per request.
- Marketing. Special offers, new colour and collection launches, sample-kit promotions, seasonal pricing updates, and dealer program news. These are occasional — typically no more than a few per month.
Message frequency may vary. Message & data rates may apply. Nilly Design Inc. DBA Zinodeck does not charge you for text messages; your mobile carrier may.
23.3 How to stop, and how to get help
Reply STOP to any message to opt out at any time. We will send one confirmation message and then stop. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work the same way. You can also opt out by emailing info@zinodeck.com with the subject line “SMS Request”, or by calling +1 647-558-0018.
Reply HELP (or INFO) to any message for assistance, or contact us at info@zinodeck.com or +1 647-558-0018.
STOP ends all text messages from us, marketing and non-marketing alike. If you want to keep the transactional messages and stop only the marketing ones, email us and say so. Opting out of text messages does not cancel an order, a quote, or a dealer application, and does not opt you out of email — we will simply continue to reach you by email or phone. If you opt out and later want to rejoin, you must tick a consent box again.
23.4 Delivery and carriers
Text messages travel over mobile networks and devices we do not control. Delivery is not guaranteed, and messages may be delayed, truncated, or not delivered at all — for example because of network conditions, roaming, a full inbox, a disconnected or reassigned number, or carrier filtering.
Mobile carriers are not liable for delayed or undelivered messages. To the maximum extent permitted by law, neither is Nilly Design Inc. DBA Zinodeck. Do not rely on a text message as your only notice of anything time-sensitive, and tell us promptly if the mobile number you gave us changes.
23.5 Who can opt in
You must be at least 18 years old, or the age of majority in your province, territory, or state of residence, to opt in to text messages from Nilly Design Inc. DBA Zinodeck — see Section 4. You must also be the account holder for the mobile number you provide, or have the account holder’s permission to enrol it.
23.6 Mobile information and privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For clarity, and overriding anything to the contrary elsewhere on this Site: your mobile number and your SMS opt-in status are excluded from the advertising, analytics, and measurement sharing described in our Privacy Policy. We do not sell, rent, or licence SMS opt-in data, and we do not upload it to any advertising platform.
23.7 Support contact
Zinodeck is a registered trade name (DBA) of Nilly Design Inc. For any question about the messaging program:
Email: info@zinodeck.com — subject line: SMS Request
Phone: +1 647-558-0018
Mailing address: Nilly Design Inc. DBA Zinodeck, 9131 Keele Street, Suite A4, Vaughan, ON L4K 0G7, Canada
Nothing in this Section 23 changes Section 20 (Governing law and disputes), which continues to apply to any dispute about the messaging program.